The 7 Largest Ace Hardware Store Locations in Raleigh NC

What People Are Saying: 5 Customer Reviews

1. The general manager is awesome. Very helpful. My plants are struggling the yard as well. I asked some advice. They gave some good advice. I’d recommend this store a whole lot. Thank you for the great customer service. ❤️

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2. This place is great for a quick trip to the hardware store, even if you’re not quite sure what you’re looking for. The staff is easy to find, there is always someone close to the door to greet you. I’ve gotten in the habit of offering my greeting then simply stating the item I am looking for. If I need help with the specific item, the staff member that greets me can help or will quickly locate someone who can be of more help. I’ve never left this store disappointed with my experience.

   For sheer volume of stock go to a big store, especially if you know what you are looking for. If you want some friendly help and maybe a brief introduction to some of the finer points of your project or chore, Westlake Ace Hardware is the place to go!

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3. store does not take apple pay in 2023 1 cashier was not friendly and said he could not check me out cause his hands were oily😑 while the other cashier was nice and polite apple pay is something they don’t except. door greeter was nice.

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4. Incredibly helpful staff. Lance spent significant time with us to help make a decision on a yard equipment purchase that fit our budget and set us up for success. We were so appreciative!

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5. Not a good Ace location. I’ve really been enjoying shopping at Ace lately as they are usually super helpful, well staffed, and have good inventory and a good app. I’ve shopped this store in the past, having spent several thousand dollars at it. However today was an extremely disappointing experience.

   I needed a particular item, an Ooni pizza oven table. I went onto the Ace Hardware app and searched for stores in the area that had it available. The app said this store had it in stock. So, I drove 30 minutes each way to get to the store to buy this item. On arrival at the store, I found a staff member and asked for help finding the item in the box so that I can purchase it. They searched and came back and said that there were none available. I pointed to the floor model and asked, is this one available for sale? To which they said no, we can’t sell floor models.

   I’ve never met a store that doesn’t want to sell something to a customer, when it’s in the store and available, and the customers they’re wanting to pay for it. let alone a case where the stores on technology said the item was available for purchase, and a customer drove all the way there to go purchase it.
   I’m sure they get new inventory in all the time, and could simply set up a new floor model once a new item came in.

   The idea that they would not honor what’s in their App’s inventory that is made available to their customers to search and find is absolutely absurd. I was advised to call ahead in the future to make sure something is available. Well, I can understand the staff’s desire to try to help, and they were very polite, but something is very broken with either management at the store, or Ace Hardware’s corporate technology that they would allow a situation where it says something is in stock and available, it is available at the store, yet they aren’t allowed to actually sell it to a customer, money in hand ready to purchase.

   Unfortunately, thanks to this experience, I won’t be back to shop at this or any other Ace Hardware anytime soon.

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