Take a Tour of the 1 Largest Verizon Stores in Cary NC

What People Are Saying: 5 Customer Reviews

1. Worst Verizon store I’ve ever been to. They refuse to honor Verizon’s policies that are written in the website so that they don’t have to process lengthy transactions. Lazy, uneducated and rude. That’s after taking forever to actually even get to talk to someone because they’re too busy laughing amongst each other, to actually be bothered with helping customers waiting for assistance.

   I see less corporate stores around, being replaced by Authorized Retailers more than ever before, and I’m pretty sure the lack of professionalism and attitude here is a big part of that.

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2. I have 8 business accounts. i went to store 9 times but they couldn’t transfer my numbers to Verizon. when i go to store, store manager did not want to talk to me. After seeing me, he turned his back and went to another room talking on the phone.
   After 28 days I managed to transfer my numbers. Of course I was able to find and succeed the store-independent Verizon manager.

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3. Will not return to this Verizon location and will advise other customers to avoid this location as well. The associate was incredibly rude, condescending, and anything but helpful. Witnessed this with the customers ahead of me and personally experienced it when it was my turn to be seen. I’ve been a long standing customer through Verizon, but the lack of customer service/willingness to help kindly has me exploring other providers after nearly 15 years with Verizon.

   My husband and I would have left the store today with 2 Apple products and a hot spot- but instead we left without make a purchase.

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4. Stephen was the reason for my grand experience. After speaking with call center reps, I decided to go to the store. It was nice to hear what I needed versus what was wanted and helped me make my decision. Additionally, he told me about specifications I didn’t know about, as well as the future of technology as we know it for Samsung. I appreciate him taking the time and being entertaining as well.

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5. After 20 years of loyalty and paying insurance and 3 trips to the store we still do not have a phone and still not shipped per usps site! Interestingly we were told it would arrive the next day – no way to get help at the store they “sale” and customer service- they read from a script allow 3-5 days and when asked for a supervisor they can’t tell me any ones name but they’ll call back hhmmm 6 calls and 3 days and no call back! No accountability and no replacement phone and all they can tell me is you have to wait 3-5 days – we’re now working on a week -Jeff at the Cary store said you’ll have it the next day- business person said we can buy a new phone or call customer service he only sales (he already told us when we talked about buying a new phone they probably want call back!)- fabulous customer service- if and when we get the phone we know what we’ll be doing! Running as fast as we can

   UPDATE NOW A WEEK AND GUESS WHAT NO PHONE AND THE LINK BELOW DOESN’T WORK- Unreal there are no words – a week without a cell phone- the worst customer service but apparently normal after speaking with neighbors that have switched

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