The 6 Largest Ace Hardware Store Locations in New Haven CT

What People Are Saying: 5 Customer Reviews

1. I have been going to this store for 15 years. I use it many times a month. While this experience shouldn’t define the store , I have to write this review as nothing was resolved. The store as everyone knows is a good neighborhood store. Home Depot around the corner and why go there when these guys are always friendly.

   I had a nice person helping me and he asked a question over the 2 way radio. I could tell the person was around the corner . I was trying to make it easy and happen to see her replying back to sales rep that was trying to help me. I approached her and said “maybe I can explain what i was looking for” She held up her hand in my face and said” He is helping you” I replied saying I wanted to show you the item, she replied again ” He is helping you”

   Customer service I have been doing for 35 years now. While this review wont slow down business or closed the store, its a reminder that people have choices when shopping . The lady was so rude I didn’t even have a response. I explained it to another person that just said sorry and smiled.

   I looked at my records yesterday to see how much I have spent over the past 15 years. I could only see the past 8 years. It was over 91k .

   For a local store that that sits in the shadow of Home depot, someday the store will close its doors because of people like this.

   While the review will sit in the google cloud and based on the other reviews this is a 1 off, but the way she acted towards me is so unacceptable it needed to be written. Whoever you are in the green shirt, thank you for making me go somewhere else for no reason except because you are RUDE. Being nice costs nothing , being RUDE just cost you 91K.

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2. Great place has amazing selection although this is about the 3rd time ive been treated like a 2nd class citizen, owner Rob has 0 remorse for customers, makes you feel like you should already know what he is thinking, doesn’t help with your needs just sends you to an isle blind again acts as if you should know exactly how to find everything. Almost makes you feel uncomfortable the way he talks down to you. Plenty of places have the same items for much cheaper without feeling like you’re a hindrance coming to shop at his place of business. Staffs always friendly, its just the owner, not going back!!!

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3. Goodies carries many, many items not found in Home Depot or Lowes. The prices of some items are significantly higher than the larger stores, so I don’t do all my hardware shopping there.

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4. Best hardware store ever. One of the survivors of home depot big boxes. Truly informed staff.

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5. Always friendly, knowledgeable and just plain awesome. They can get anything even of thry don’t carry it in stock. Goodys is a staple in this community and always will be.

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