Take a Tour of the 1 Largest Home Depot Stores in Poughkeepsie NY

What People Are Saying: 5 Customer Reviews

1. This store has everything and then some! Helpful attendants, especially in the department of tool rental. Proficiently organized aisles with attractively displayed merchandise. There is a faint scent of saw dust, which lets you know that HomeDepot’s the real deal!

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2. Staff is great and very helpful. Selection of the heavy duty centers is okay. Biggest selection every where ….and organized.

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3. Ordered online for store pickup in the early afternoon. I used a coupon code for the $900 worth of flooring I needed for my home. The order was never fulfilled. It was a holiday weekend and the store was closed the day after I placed the order. Called a day after the holiday and spoke to customer service who said they didn’t have the flooring I purchased. The rep said that he would have to cancel the order. I go in later that day… lo and behold. THE FLOORING I ORDERED RIGHT IN THE AISLE. So I get a few boxes take it to customer service to see if I could get the same discount as previously applied to my order. I’m standing there and the young woman behind the counter doesn’t even acknowledge that I’m standing there and proceeds to put her back towards the wall and stare into space until I humbly asked if I could come to the counter. I explain the situation to them and another employee says that he cannot apply the discount code. I ended up asking for a manager until the issue was resolved. Don’t offer pick up service if the orders aren’t going to be fulfilled. It is convenient for me having a small child who is EXTREMELY active and would rather not chase him around a hardware store. I will return because I would like to make improvements to my home but the customer service is subpar.

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4. I was pretty surprised that there were so many people standing around and hanging out, I would look at them and stand there. They would never ask if I needed help, I would have to ask them. I walked past them a couple of times with the same result. The gentleman in the photo standing on the right, at least tried once. there was another gentleman holding a cup of coffee when I asked him a question he said he wasn’t in plumbing. He told me the plumbing guy was down nine or ten. I would highly recommend revamping your customer service in the store because you were absolutely putting customers off. I will never come back to the store because I know I can’t get help unless I force someone to help me.

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5. This home depot is usually great and carries everything. They had not even one piece of black drain pipe or fittings in any size. Apparently this is only to order here now. Had to go to another store since I wasn’t about to order stuff I needed the same day. Kinda crazy since every house uses drain pipe and it’s used for a variety of other things

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